Refund policy

All products are returnable within a 15-day window of the delivery of the product.

To return the product, the user must ensure that -

  1. The tags and packaging are not damaged

  2. The return must be initiated within the 15-day window

Please note

  1. Refunds are processed to the original payment method

  2. We do not offer direct exchanges. Please return your item for a refund and place a new order

How to Initiate a Return

  1. To start a return request, please contact our support team via WhatsApp or use the "Return" button located on our website.

  2. To expedite your request, kindly provide the following details:

    1. Your unique Order ID.

    2. A clear photo of the product

  3. Once submitted, our team will review your request and get back to you with the next steps shortly.

Nivasya may contact individuals for a survey of the product and services after the return has been processed.